FAQ

1. How do I register on GoldSpin website?

To register, you will provide at least the following personal data: name, surname, date of birth, valid e-mail address, home address, country, currency, acceptance of the terms and conditions, and voluntary confirmation of age over 18 years

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2. How do I reset my password?

You can use the password recovery function. To do this, you need to click the “Log in” button and then “Forgot password?” Enter the email address you provided us during your registration and click “Reset password”. We will send you an email with instructions how to reset your login details. Click on the link and enter your new password twice in the newly opened window. Click “Save” to save your new login details. You are set!

3. What deposit methods you have on GoldSpin?

  • Visa
  • Mastercard
  • Skrill
  • Netteler
  • Paysafe
  • EcoPayz
  • Neosurf
  • Trustly
  • Interac
  • Mifinity
  • Sofort
  • Ideal
  • Ethereum
  • Bitcoin
  • Bank Transfer

4. What currencies can I use on your website?

You can deposit and play on GoldSpin using European Euro (EUR), Norwegian Krona (NOK), Polish zloty (PLN), Canadian dollar (CAD), Brazilian Real (BRL), Swiss Franc (CHF), Czech Koruna (CZK), Japanese Yen (JPY), New Zealand Dollar (NZD).

5. Can I use another person’s credit card?

We do not allow deposits to your account if the funds are not coming from your own payment method. Any payment method you use to deposit or withdraw must be registered in your name, this also means you are not able to use company accounts, however, shared accounts can be used, as long as your name is registered as one of the owners of the payment method.

6. I want to top up my balance. How can I do that?

On the main page there is a button Deposit. You need to click it and you will be redirecting on the Deposit page. After that, you may select your preferred payment method, fill out the required fields, specify the deposit amount and currency and click “Deposit”. Once completed, the deposit will instantly appear in your balance. Please contact our support service if the deposit is not immediately shown in your balance.

7. How can I withdraw my funds?

To withdraw your funds, click on the “Withdrawal” tab. Choose your preferred payment method, fill out the required fields, specify the withdrawal amount, and click “Withdraw”.

8. What documents I need to verify my account?

1. A proof of your identity

- color photograph of the identity card or your passport.

2. Proof of your current address by a color photo of an official document that includes:

Your name and current address, but it cannot be older than 3 months.

This document can be an utility bill (gas, electricity bill, bank statement etc.)

9. My games are not loading. What should I do?

If you having problems loading a game, we recommend that you refresh the page and attempt to reload the game. If this action does not solve your problem, please try the following:

  • Try loading the game using a different browser (Google Chrome, Opera, Mozilla Firefox, Safari)
  • Clear your browser cache and cookies
  • Deactivate your antivirus program (Kaspersky, NOD32)
  • Disable all VPNs
  • Disable all ad-blocking programs on your browser
  • If the problem persists, please contact our support service.

10. How can I close my account?

We are very sorry that you have made the decision to close your account. To deactivate your account, we ask you to contact our support service via email at [email protected] or our Live Chat service.

11. Can I reopen my account?

If you have previously closed your account and want to reopen it, you can get in touch with our support service, and we will have a look for you. Depending on the reason for the closure or lock on your account the reopening time can variate. For more information about closing or reopening your account, check out the Responsible gaming section on the bottom of our main page. Or contact us via Live chat or email: [email protected]

12. Can I change my registered email address?

No. Unfortunately, it's not possible to change your email address.

13. Can I remove the offers and bonuses you gave me?

You can decline any active or pending offers directly on the offer card. Alternatively, just ignore your bonus and it will expire after a set amount of time.

14. What are wagering requirements?

A wagering requirement is something that all bonuses have attached to them, and what this means is that a bonus needs to be wagered (played for) x amount of times before the bonus funds are turned into real cash that can be withdrawn.

As an example, most of our bonuses have a wagering requirement of 40x, meaning that the total wagering requirement of a bonus is 40 x the bonus amount that you received. So, if you receive a bonus of 10 the wagering requirement is then 10 x 40 = 400.

15. My Revolut deposit is not working. How can I fix this?

One possible cause is having the Gambling block enabled in the Revolut app. To disable this option, follow the next steps:

Open Revolut app -> Click on your profile -> Go to Security & privacy -> Disable Gambling block.

16. I have not found the answer to my question here. What should I do?

We will gladly answer all your questions at a convenient time for you. Please contact us via email: [email protected] or our Live Chat